Can't access bills online anymore?

[Anonymous]

Hello,

I've recently got a new phone through a third party company - there was a mess up, even though I was eligible for an upgrade, o2 computer system wouldn't let it go through as that.  So I got new phone on a new contract instead.  I was led to believe it would be the same as an upgrade, I only found when I phoned o2 to sort the duplicate number migration that I would have to pay another month on my old contract at same time as new phone contract.  o2 are saying its not their responsibility, so I'm not happy about that - now I find today, when I go online to print out o2 bills to send my old third party company, to claim my cashback on old contract, I can't access them, only the latest bill!  Has anyone any advice please - I'm not happy at all, and will be even less so if I can't claim my last cashback on my old contract (or new one at that!).  Where have the online bills gone??

Many thanks in advance

Winnie

[MI5]

A quick call to CS would have sorted that out for you and saved any further complications.

[Anonymous]

   It will be more than likely the migration that wiped the information temporarily. Give it until the next bill come out and check again if it's still not resolved, ring customer services and they will reported to be restored and they can also send you whatever bills you need. If they need to be VAT Invoices make sure you mention that. Hope this helps