Can't Top Up

[Anonymous]

Hi, 

Brand new phone, picked it up today - I can't seem to top up. I've received texts from o2 etc, so the sim seems to be activated, but I've had payments from two different cards declined. Have I missed a step in set up?

[Anonymous · Accepted solution]

Have you tried a voucher?

http://www.o2.co.uk/help/pay-and-go/topping-up

[Anonymous]

You can also top up using your banks ATM Machine or their app

http://www.mobiletopup.co.uk/?aid=24&gclid=CM3Jv6y7j8UCFYbItAod2B0AZg

[Cleoriff]

Payg topping up....http://www.o2.co.uk/help/pay-and-go/topping-up#qs

http://www.mobiletopup.co.uk/o2

(Apologies if any of these have been mentioned by the time I have posted)

[viridis]

As said, first top up needs to be via a voucher (for some odd reason)

[MI5]

It's best to contact CS to register your card to your account but as said - first top up with a voucher or at an ATM.

[Starry-eyed]

I joined O2 about 7 months ago and can never top up with a credit card, each month I go out to buy a voucher. Sometimes I forget my big bundle credit is running out and have to go out specially to get a voucher. It is very inconvenient and the one annoying down side to using O2. I have tried speaking to CS and am still having problems. What can I do? Pleas help!

[Cleoriff]

Your card obviously hasn't been registered to your account. Why this should still be happening after 7 months I have no idea....You can set up automated payment via My O2 http://www.o2.co.uk/myo2

Have a look at this guide...it may give you more ideas...

http://community.o2.co.uk/t5/Discussions-Feedback/Ways-to-pay-guidelines/m-p/874982

but if you want to use your card you have to persevere by contacting CS

[Starry-eyed]

Thank you for your reply. I will follow these links up tomorrow when I am less tired and will report back when I get a breakthrough, thanks again.

[Cleoriff]

Thats fine @Starry-eyed...PS I know what you mean by tired...with me it must be the heat....