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Can send texts but can’t receive them

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laurahponton
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on ‎19-02-2020 11:03

on ‎19-02-2020 11:03

I’ve just recently bought a new phone and have moved from id mobile to o2, I’ve kept the same number so have switched it from Id mobile to o2 however I am able to send texts but I am not receiving any. Can you help?
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MI5
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‎19-02-2020 11:21 - edited ‎19-02-2020 11:22

‎19-02-2020 11:21 - edited ‎19-02-2020 11:22

@laurahponton Have a look at help here Guide: Text Message Tips (not sent or received) 

Also, if you have only just ported your number, it can take up to 24 hours for everything to become fully working.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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‎19-02-2020 11:21 - edited ‎19-02-2020 11:22

‎19-02-2020 11:21 - edited ‎19-02-2020 11:22

@laurahponton Have a look at help here Guide: Text Message Tips (not sent or received) 

Also, if you have only just ported your number, it can take up to 24 hours for everything to become fully working.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎19-02-2020 12:09

on ‎19-02-2020 12:09

Text messaging is the last service to be provisioned when transferring your number.

http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref(user):str(Mobile),C...

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Marjo
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on ‎21-02-2020 11:16

on ‎21-02-2020 11:16

Hi @laurahponton , let us know how you're getting on with this and if your text message issue has resolved now? slight_smile

 

Cheers guys for the advice above @MI5 and @jonsie ! thumbsup

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