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Can not view my bill

Anonymous
Not applicable

I am unable to log in to view my bill, it comes up as account disconnected, I recently upgraded my phone and changed my address

Message 1 of 4
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1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 151821 Posts
  • 650 Topics
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Registered:
You are logging in to your old account. You need the new login details from the emails relating to the new account.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 4 of 4
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3 REPLIES 3

Anonymous
Not applicable
Why is no one answering my query
Message 2 of 4
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Anonymous
Not applicable

@Anonymous You may need to contact customer service. The system usually updates within 24 hours. Did you have a new log in when you upgraded

 

http://www.o2.co.uk/contactus

Message 3 of 4
731 Views

MI5
Level 94: Supreme
  • 151821 Posts
  • 650 Topics
  • 28844 Solutions
Registered:
You are logging in to your old account. You need the new login details from the emails relating to the new account.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
712 Views