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on 09-02-2024 19:22
The 02 mast near me has been down since Saturday and the status checker says 29th Feb for an update. Can I claim a refund for my contract as I can't actually use what I'm paying for? Thanks
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on 09-02-2024 20:00
When service is restored, call and ask for a goodwill gesture.
If you ask nicely you might get lucky
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on 09-02-2024 19:40
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on 09-02-2024 19:40
Nope, as per the terms and conditions which I assume your read before just blindly signing.. There is no 100% coverage guarantee, and no service uptime levels, either and faults do happen.
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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on 09-02-2024 20:00
When service is restored, call and ask for a goodwill gesture.
If you ask nicely you might get lucky
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 09-02-2024 20:01
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on 09-02-2024 20:01
@TashH You can speak to customer service to see if they would offer you a goodwill gesture because of the lack of service. The worst they can say is no, and it's luck of the draw as to whether you will get a sympathetic representative who takes your call or not. You also have to weigh up the time you will most likely spend on hold waiting to speak to someone with probably being offered a pittance. Not very encouraging and probably not what you wanted to hear, but unfortunately that's O2 these days.
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on 10-02-2024 13:48
In addition to the advice you have been given about how to request an ex-gratia compensatory payment, I think that it is constructive if you can articulate information about your losses caused by the network deficiencies.
For example, you might want to say that the problems caused you to have to pay £xx for PAYG credit on other networks and that you have receipts to evidence this.
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on 10-02-2024 17:58
Either way you're probably only going to get offered £10
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 11-02-2024 12:43
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on 11-02-2024 12:43
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on 11-02-2024 12:49
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on 11-02-2024 12:49
Thanks for being helpful. No I didn't just blindly sign, just curious as to whether anyone has had any success with challenging it
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on 11-02-2024 12:51
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on 11-02-2024 12:51
Thanks, I will put something together. I missed the offer of a cancellation for a medical procedure which is what's made me question it
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on 11-02-2024 12:51
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on 11-02-2024 12:51
Thanks

