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Can i cancel my contract?

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tolgaincegoz
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on ‎03-09-2020 15:56

on ‎03-09-2020 15:56

I joined o2 two months ago, however ever since i have been back at work my internet is very slow, but i depend on it for the majority of my work. I was wondering if i could 'upgrade' (as it says im eligible) to a 1 month contract and then cancel it there to avoid a high cancellation fee.

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MI5
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on ‎03-09-2020 16:09

on ‎03-09-2020 16:09

@tolgaincegoz 

Yes you can do that if you are on a sim only account.

If you have a device attached to your contract, you'll need to pay off the device first.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎03-09-2020 16:09

on ‎03-09-2020 16:09

@tolgaincegoz 

Yes you can do that if you are on a sim only account.

If you have a device attached to your contract, you'll need to pay off the device first.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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tolgaincegoz
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on ‎03-09-2020 16:10

on ‎03-09-2020 16:10

thank you so much for this... its a sim only contract so i should be fine! slight_smile

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MI5
Level 94: Supreme
In response to tolgaincegoz
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on ‎03-09-2020 16:12

on ‎03-09-2020 16:12

All good @tolgaincegoz thumbsup

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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