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Can Only Select Disney+ Extra

mike1-618
Level 1: Joiner
  • 2 Posts
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Hi, I have just joined O2 and received notice that I can now choose my extra. The problem is when I login I can only select Disney+? I really wanted to select Prime as my membership runs out in June whereas my Disney+ is paid up till August. Can anyone advise? Many thanjs.

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Bambino
Level 86: Prestigious
  • 24463 Posts
  • 1067 Topics
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Registered:

@mike1-618 See if this guide helps: Guide: Adding and removing O2 Extras - O2 Community

If not, contact customer service.
Call 202 from your mobile, 0344 809 0202, 0800 902 0217 or 0800 032 1402 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

I DO NOT WORK FOR O2



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Bambino
Level 86: Prestigious
  • 24463 Posts
  • 1067 Topics
  • 3836 Solutions
Registered:

@mike1-618 See if this guide helps: Guide: Adding and removing O2 Extras - O2 Community

If not, contact customer service.
Call 202 from your mobile, 0344 809 0202, 0800 902 0217 or 0800 032 1402 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

I DO NOT WORK FOR O2



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