Can O2 block all premium rate calls?

[TallTrees]

Hi ~ I would welcome advice regarding scam or other slippery method of putting on premium rates on to my mobile.  Can I get O2 to block all these?

Thanks 

[Cleoriff · Accepted solution]

Hi @TallTrees

Yes you can to some extent. You can ask customer services to place these bars on your account

• Bar all Direct to Bill Debits
• Premium Bar (calls to premium numbers, 090, 070 etc.)

Other bars available are found here

https://community.o2.co.uk/t5/Pay-Monthly/Snack-Games/m-p/1112166/highlight/true#M146903

Other helpful info here

https://community.o2.co.uk/t5/How-to-Guides/Are-you-fed-up-with-spam-calls-and-texts-Follow-these-st...

And here

https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages

[TallTrees]

Thanks @Cleoriff

Very helpful of you I am working my way through "what I can do" to mitigate headaches for future

[Cleoriff]

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@TallTrees wrote:

Thanks @Cleoriff

Very helpful of you I am working my way through "what I can do" to mitigate headaches for future

---

Well all of the above should help @TallTrees. Particularly having those bars placed on your account. Only customer services can do this so you will have to call them https://www.o2.co.uk/contactus

Best of luck

[TallTrees]

I am going to do this shortly ~

Most obliged @Cleoriff  

Got to start somewhere

[TallTrees]

Hi @Cleoriff

phoned customer services ~

done ~ Bar to Direct to Bill Debits

done ~ Premium Bar 

waiting for o2 text confirmation ~  whenever that may be.

Working at as much as possible without going "over-board" 

[Cleoriff]

Good to hear @TallTrees

Also from the time you posted and then contacted customer services, I gather you didn't have to wait long for them to answer and apply the bars. So a big heads up to CS.

[TallTrees]

Hi @Cleoriff

called on my mobile 202 

Customer services answered about 1 minute

answered security question ~ seemed to understand what I required ~

I asked to Bar all Direct to Bill Debits

and Premium calls Bar 

I checked again with the Customer Service Agent and confirmed it 

Cus.Ser. said they will text confirmation

YES EXCELLENT  ~ still awaiting Text though.

It would be nice if it could be marked on my O2 Account as a reminder and information.

Will confirm about text so that you know I got one and when

[TallTrees]

Still no confirmation text 😟

[TallTrees]

Still no text confirmation ~