Can I upgrade early if my phone isn't working correctly?

[Anonymous]

Hi everyone. I'm a relatively new cutomer to O2 having joined back in September to get an iPhone 5, but I'm in a bit of a tricky situation.

I'm really happy with my contract and I've had no problems with the O2 network itself, but my iPhone is starting to play up. Each time I connect it to iTunes, I'm noticing that the 'Other' section is growing in size. This is putting me in a situation where I'm having to reset my phone almost every month, because that then fixes the problem. If I were to leave it I would eventually run out of space even though I don't install new apps regularly.

I know that the phone technically does work but having to reset it every month isn't normal behaviour for a phone at all. I can't afford to pay up my current contract completely but I would be more than happy to pay for the upfront cost of an Xperia Z (£80 on my tariff) or HTC One (£130 on my tariff) in return for being able to put my current SIM into one of those phones via an adaptor. I know that sounds a bit cheeky but I wouldn't be asking if my iPhone 5 worked properly! 

Many thanks.

[MI5 · Accepted solution]

The only option you have is to sell the iPhone then buy a replacement phone of your choice. However, I would book in with an apple store to have your phone looked at as this is not normal behavior.....

[version7point0]

Hi Holte139 and welcome to the forums.

Take a look at these pages which describe what "other" is, what makes it grow and what to do to reduce it.

http://www.neowin.net/forum/topic/1149392-what-is-iphone-other-data-in-storage/

https://discussions.apple.com/thread/4301469?start=0&tstart=0

http://appducate.com/2013/01/reclaim-other-storage-space-on-ipad-iphone-and-ipod/

Hope this helps.

[perksie]

Those prices are for starting a new contact and wouldn't apply to you.

You either need an Apple shop to help or buy another phone for the fulll price.

[Anonymous]

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@version7point0 wrote:
Hi Holte139 and welcome to the forums.

Take a look at these pages which describe what "other" is, what makes it grow and what to do to reduce it.

http://www.neowin.net/forum/topic/1149392-what-is-iphone-other-data-in-storage/

https://discussions.apple.com/thread/4301469?start=0&tstart=0

http://appducate.com/2013/01/reclaim-other-storage-space-on-ipad-iphone-and-ipod/

Hope this helps.

---

Thank you for those links. Unfortunately I've already seen that last one before and the only thing that worked for me was resetting the phone completely! Thank you to everyone else for their comments too but I must admit that the inflexibility of contracts is very frustrating if something goes wrong with your phone! Still, I've learnt my lesson, O2 Refresh it is next year!

[MI5]

Phone is under warranty so no contract flex required. If it's not working correctly contact Apple who will replace it. You agreed to the phone in the first place so either live with it or sell it on and buy a replacement.

[Anonymous]

You can upgrade to a new iPhone 5 once O2 launch 4G in your area, starting this summer.

You must upgrade to a 4G tariff which may be more expensive than your current tariff.

Here's an example of how it works.

Monthly line rental £36.00
Months left on your contract 15
Line rental to pay £540.00
4G price Promise Discount 25%
Discounted line rental £405.00
O2 recycle for an iPhone 5 16GB* £265.00
Fee to pay £140.00
After our discount and using O2 Recycle that's almost 75% of the normal buy out fee covered.

[Anonymous]

Assuming the iPhone 5s does not hit the usual release hiccups of supply.

Also I never upgrade until perhaps a month has elapsed to ensure the bugs have been ironed out.

Many users have the 'other' issue. I had it with my MBA until I switched off automatic time machine updates and now do this manually to an external hard drive.


It's now jail-breakers who have the other memory growing due to extra Cydia files and tweaks.

That said my iPhone 5 is a 16gb version and I'm jail broken but don't have the issue.

My other is 2.29gb
Hope all goes ok with whatever decision you make.