Solved: Re: Can I get a 5G SIM?

Heanster007 · ‎01-10-2020

My wife and I have swapped phones. Her phone is a paid for 5G phone whereas my phone is on contract with O2 but is a 4G phone. I would like to use the 5G network (I am in the right area for coverage). Can I get a 5G SIM from O2 even though my contracted phone is a 4G phone?

MI5 · ‎01-10-2020

@Heanster007

Any O2 store will swap you to a 5g sim for free.

To use 5g you need to be in a 5g area, have a 5g sim and a 5g phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Cataholic2020 · ‎01-10-2020

@Heanster007 If your phone isn't a 5G enabled phone you can't, what phone do you have?

Heanster007 · ‎01-10-2020

The phone on contract in my name with O2 is a Galaxy Z Flip which my wife uses ... but the one I am using now is a Galaxy Note20 Ultra 5G which we own outright.

MI5 · ‎01-10-2020

@Heanster007

Any O2 store will swap you to a 5g sim for free.

To use 5g you need to be in a 5g area, have a 5g sim and a 5g phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cataholic2020 · ‎01-10-2020

@Heanster007 in that case follow @MI5's advice

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