Solved: Can I cancell my Pay monthly sim.

cheesecake · ‎05-03-2024

Hi Everyone.

I have a pay monthly sim, I also have a device plan that I'm paying for.

Question.

Can I cancel my 02 sim before I've finished off paying for my device?

MI5 · ‎05-03-2024

Only by paying off the device plan.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎05-03-2024

@cheesecake

Only by paying off the device plan.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

cheesecake · ‎05-03-2024

What about the price rise, can I get out that way?

MI5 · ‎05-03-2024

Sadly not @cheesecake

They have that covered in the T&C's

RPI - 2024

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎05-03-2024

@cheesecake

There is a clause that allows you to cancel the airtime after 2 years if you're on a 3 year plan, but only after the first 24 months.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

cheesecake · ‎05-03-2024

Thanks for your help.

MI5 · ‎05-03-2024

No worries mate

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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