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Level 1: Joiner
Posts: 1
Registered: ‎29-12-2019

Calls

I can't call or receive calls but I can send and receive texts.
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Level 1: Joiner
Posts: 1
Registered: ‎29-12-2019

Re: Calls

Turned of my WiFi on my iPhone and could make a call, what is happening?!!!!
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Posts: 76,141
Topics: 561
Solutions: 3,514
Registered: ‎04-01-2009
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Posts: 95,433
Topics: 543
Solutions: 12,092
Registered: ‎04-04-2012

Re: Calls

@Outage @Dana 

A few reports of this today. 

Seems there is a problem effecting a few customers.

Try removing SIM card and rebooting to see if it helps.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Community Manager
Posts: 6,414
Registered: ‎23-07-2014

Re: Calls

Hi @Dana and @Outage , I hope everything's working ok for you today? Smiley Happy

 

The issue mentioned above by @MI5 and @jonsie has been fixed for the small proportion of customers who may have been experiencing difficulty when using voice over 4G and voice over wifi service to make an outgoing call yesterday. We apologise for any inconvenience that this might have caused.

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