Calls, texts and data abroad

[Weejo]

Hi! Can anyone help - I'm in France and have the correct bolt on for European travel but my phone is saying 'no service' so I can only use my phone when on wifi! I have data roaming on etc. Thanks! Jo

[MI5]

Contact customer services either from another phone or live chat as we've had a couple of reports just lately of customers having international bars on their accounts http://www.o2.co.uk/contactus

[Weejo]

Thanks. Live chat isn't working but I'll give them a call when I can get access to another phone. 

[MI5]

Try a different browser if you can as we often find that fixes the chat issue.

[jonsie]

For no network coverage try : 

• Try cleaning the sim card and rebooting the phone.
• Try also selecting a different network manually

For the data issue

• If this is an iPhone it's possible you are on the incorrect data bolt on
• Change the app to mobile.o2.co.uk though you will have to change back to idata.o2.co.uk once the bolt on is changed to the correct idata bolt on. 
• The correct apn for Android phones is mobile.o2.co.uk 
• Also try the live chat on the complaints page

[Martin-O2]

Hey @Weejo how are you getting on with this? Have you got your phone working abroad yet? 

[CLR]

Hi

Did you get any joy with this issue? I have just returned from Gran Canaria and had the same issue. I had to keep logging onto wifi. I was with people who was on EE and they was conencting fine to their data.

[MI5]

What phone have you got @CLR

[CLR]

An Iphone 6s.

I shall be going to Spain again soon and i would like it to work.

[MI5]

Call customer service and ask them to check that you have idata on your account and that there are no international bars on your account.
Do those 2 things and it will work fine with idata as your apn.