11-09-2018 13:31 - edited 11-09-2018 13:32
I keep getting calls from O2, telling me I'm a loyal customer and offering me deals, however, I am a little worried they might be fake calls, the number is 0330 3035308, from Ireland I think? Has anyone else had these calls and is it a genuine O2 team?
11-09-2018 13:37 - edited 11-09-2018 13:40
Just block the number. It may be a so called 'trusted' partner but we advise NEVER to accept a contract from a cold caller
Another thread here https://community.o2.co.uk/t5/Pay-Monthly/0330-303-5308/td-p/1137726
A guide here as well on scam calls https://community.o2.co.uk/t5/How-to-Guides/Are-you-fed-up-with-spam-calls-and-texts-Follow-these-st...
on 11-09-2018 13:41
Hi, thanks for the reply, I am still bothered though, if it was a trusted partner, how come they knew so much about my account, like bank details, address, DOB and so on, I called O2 and they told me that no one from O2 has gone into my account today... should I be worried?
on 11-09-2018 13:45
Frankly, I don't feel safe with O2 anymore, I have had people drop calling me from abroad, when I've called them back, as you do, I was told by O2 that they can impose a £5 charge as it is a scam call, and they have had quite a few of them....they didn't charge me, however the point is I do not feel safe using my currant number with O2..maybe it's time for a change!
on 11-09-2018 13:46
Anything after that is definitely spam.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
11-09-2018 13:49 - edited 11-09-2018 13:56
Because O2 allow 'trusted partners' access to your details.
To stop this now (though it may already be too late) go into My O2 http://www.o2.co.uk/myo2
and check your contact preferences. Make sure they are turned off.
You will find them here under MORE, its a drop down box. They will send a code to your phone and you can check chem out. If they are ticked, untick the ones you want.
on 11-09-2018 15:51
@Vickyh01 Do not agree to anything offered from a cold call. Just hang up and block the number. If your number is out in the wild to these 'trusted partners' already, that's probably all you can do.
on 12-09-2018 04:09
Unfortunately your details are out there. Not only do O2 share your ifo and details with all their trusted partners (and there are a great many) it is more than probable that one of these trusted partners have shared your details with many comanies. I'm not talking about bank details but certainly name, age and address and possibly phone number and email contact.
Don't put all the blame at O2's door, every company you deal with may share these details. These lists are another source of income and you can imagine how valuable these contact lists are. They can give a cross section of your district in order to target certain areas with marketing material or you may have noticed you have certain periods where the amount of spam emails have increased.
....and not to mention we are all on camera somewhere due to CCTV being everywhere now.