Solved: Calls from Mali

Anonymous · ‎21-02-2018

Hi,

has anyone else started recieving calls from abroad? has o2 been hacked? I googled the calls and a lot of comments on a 'who called me' website dated today say they are o2 customers and also recieving numerous calls from Mali. Seems very dubious to me.

If o2 you have been hacked, or our data sold on I would request you contact all your customers who may be affected

Martin-O2 · ‎28-02-2018

Hi guys I’ve had a response on this and I can confirm that these calls are part of a scam that relies on you calling the number back to make money. Provided that you don’t call the number back you won’t be charged. Unfortunately, O2 are unable to block these calls as a quick fix because the number changes regularly but they are looking at ways to address them.

The advice is as follows:

It’s best not to answer these calls but if you do you won’t be charged
Don’t call the numbers back or you will be charged!
Block these nuisance numbers on your device to prevent repeat calls from the same number

You can also find some advice on dealing with these types of calls in this Community guide.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

View solution in original post

MI5 · ‎21-02-2018

Many posts on here this week about the same thing - something fishy definitely going on........

Main thread here https://community.o2.co.uk/t5/Pay-Monthly/Anyone-else-suddenly-started-getting-nuisance-calls-from-M...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎21-02-2018

Thanks, I had a quick search but couldn't see the other posts. Surprised they haven't put a statement out as it looks as though it has been happing for around 3 or 4 days

Anonymous · ‎21-02-2018

I have too! They are calling me around 6 times a day. Everytime I get a call I block the number and then I get called again in a few hours off a different Mali number!

I dont know what to do to stop it, its so infurating!

MI5 · ‎21-02-2018

@Martin-O2 @Marjo any comment from O2 at all ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎21-02-2018

Apart from changing your marketing preference in your MyO2 and blocking the numbers I don't think there's anything anyone can do.:smileysad:

I DO NOT WORK FOR O2

Martin-O2 · ‎21-02-2018

Thanks for the tag @MI5!

@Anonymous, @Anonymous I'll see what I can find out on this one for you. Please keep an eye on this thread for updates.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

MI5 · ‎21-02-2018

Cheers Martin.
It seems a little strange to get all these posts within a few days rap when considering the other issue you are looking into for us.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎21-02-2018

@MI5wrote:
Cheers Martin.
It seems a little strange to get all these posts within a few days rap when considering the other issue you are looking into for us.

Agree..rather too coincidental really...

Veritas Numquam Perit

Dayta · ‎21-02-2018

I started receiving the calls from various +22 numbers at 13:30 today. 3 so far:

+223699148335 +22365519626 +22369959958.

I can't see a resolution in this thread and so will contact O2 to ask what's happening.

Thanks

Mike

O2

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