Calls dropping consistantly with full signal!

[Anonymous]

I have 100% 2G signal (3G switched off on iphone5 as there is none here). Why are voice calls so bad that nobody can here me, calls keep dropping and it sounds to the person on the other end of the line like I'm under water. Not just an issue with the iphone 5, same thing with previous iphone 4. This happens inside or out, no trees or other possible interference and O2 map is 100% 2G blue. O2 Claim there is nothing wrong with the network, though trying to get the attention of one of their chat gurus is impossible, they just end the chat when they aren't able to answer a simple question.

[Anonymous]

Is this only in your post code? If it isn't then the issue is likely with the phone - despite you having 2.

Try taking it into an O2 store for them to look at and check another sim card in?

[Anonymous]

Thanks for this. It is mainly in my post code, both work and home, and I've tried new sims + meeting the Guru at the O2 store. Just seems odd that with full signal the quality is so poor.

Are there any solutions to boost signal?

[adamtemp64 · Accepted solution]

Best advice is to book an apple genius appointment they can hook up the iphone and see if it is hardware related and as the 5 is in warranty will swap on the spot.

If apple say it is not a hardware issue keep reporting the issue to o2 as a network fault.

Do you have home wifi? if so look at the tu go app. if on pay monthly

[Anonymous]

That's great, thank you.

I'll try both apple and o2. I've tried TU today and it's not the best as I have to use satellite broadband being a massive five miles from Oxford City Centre. This gives a bit of a delay whilst it pings to and from space. It might work soon when we get fibre optic broadband to the door from Gigaclear, not BT's so called fibre broadband which still uses copper from cabinet to property thereby rendering it completely useless if you're over a mile from the cab.