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Calls dropped soon as dialed

Handyman1
Level 1: Joiner
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Hi upgraded 7 weeks ago have not received bill as yet which is set as a direct debit when I try and make a call out, call is dropped straight away, all other services are working, could it be O2 have blocked my account?

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MI5
Level 94: Supreme
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@Handyman1 

If there is an unpaid bill, it's very likely.

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Guide: How to Pay Your Bill (Contract) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>

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MI5
Level 94: Supreme
  • 145096 Posts
  • 635 Topics
  • 27832 Solutions
Registered:

@Handyman1 

If there is an unpaid bill, it's very likely.

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Guide: How to Pay Your Bill (Contract) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>
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Handyman1
Level 1: Joiner
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Registered:

Thank you MI5

I guess this was the case even though set up as a direct debit, I have not had any notifications from O2 will call tomorrow with number provided.

Thanks

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MI5
Level 94: Supreme
  • 145096 Posts
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  • 27832 Solutions
Registered:

Hope you get it resolved.

There have been issues with DD's just lately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>
Message 4 of 4
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