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Calls being transferred to payment line

Donna25
Level 1: Joiner
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My calls are being forwarded to the payment line when there is no bill outstanding it actually says please pay zero £s! Anyone help?
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MI5
Level 94: Supreme
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https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Bambino
Level 84: Resplendent
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@Donna25 If you're not having payment problems or connection issues, and you have a technical problem or question about your phone, ask here. There are some people here who can possibly help.

I DO NOT WORK FOR O2



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