Solved: Calls and messages

Ernie81 · ‎04-01-2020

I had trouble to pay for contract and you disconnected me from using calls and messages. But I paid in full yesterday but still cannot make calls. So when I can use them?

Cleoriff · ‎04-01-2020

@Ernie81

It may be back on after the weekend. If not you will have to borrow a phone and contact customer services or use live chat. Guide: How to find help & contact O2

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎04-01-2020

@Ernie81

It may be back on after the weekend. If not you will have to borrow a phone and contact customer services or use live chat. Guide: How to find help & contact O2

Veritas Numquam Perit

MI5 · ‎04-01-2020

@Ernie81

Did you pay the reconnection fee too?

Once all is paid you are usuall back on within 24 hours.

Turn your phone off and on to refresh the network connection.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Martin-O2 · ‎06-01-2020

Hey @Ernie81 is your line up and running properly now?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

O2

Calls and messages

Phone no longer tied to my account

O2 Travel (for O2 Travel Inclusive Zone) Bolt On

Error code 14

replacement sim card

So then, this courier arrived