Solved: Re: Calls & texts from abroad

Elaine2608 · ‎27-01-2020

I'm abroad in Fuerteventura and can use my data but I can't make calls or send text messages from my handset??

MI5 · ‎27-01-2020

Contact customer service to see if you have any roaming bars on your account Guide: How to find help & contact O2

You can also do a manual network search to see if a different network works for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎27-01-2020

@Elaine2608

Contact customer service to see if you have any roaming bars on your account Guide: How to find help & contact O2

You can also do a manual network search to see if a different network works for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Elaine2608 · ‎27-01-2020

I can't even phone customer service from my handset I'll have to use my daughter's phone thankyou

MI5 · ‎27-01-2020

@Elaine2608

There is a link to live chat in the link above too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎27-01-2020

@Elaine2608 You can call customer service for free from any phone on +44800 032 1402

I DO NOT WORK FOR O2

jonsie · ‎27-01-2020

Hope you get it sorted although there shouldn't be any bar on the account if you are able to use data (rather than WiFi)

Also try cleaning the sim card and rebooting the phone.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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