Calls & texts from abroad

[Elaine2608]

I'm abroad in Fuerteventura and can use my data but I can't make calls or send text messages from my handset??

[MI5 · Accepted solution]

@Elaine2608 

Contact customer service to see if you have any roaming bars on your account Guide: How to find help & contact O2 

You can also do a manual network search to see if a different network works for you.

[Elaine2608]

I can't even phone customer service from my handset I'll have to use my daughter's phone thankyou

[MI5]

@Elaine2608 

There is a link to live chat in the link above too.

[Bambino]

@Elaine2608 You can call customer service for free from any phone on +44800 032 1402

[jonsie]

Hope you get it sorted although there shouldn't be any bar on the account if you are able to use data (rather than WiFi) 

Also try cleaning the sim card and rebooting the phone.