on 09-10-2021 22:33
Hi I’m nee to o2 just got my pay monthly sim today it’s letting me call out and send and receive texts but not letting anyone call me?
Solved! Go to Solution.
on 09-10-2021 22:44
Reboot phone and check again in the morning after the system update overnight.
If still not working, you'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.
on 09-10-2021 22:44
Reboot phone and check again in the morning after the system update overnight.
If still not working, you'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.