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Calling my daughters UK mobile while she is abroad

Anonymous
Not applicable
My daughter is currently flying to Corfu. She wants me to call her (UK registered) mobile when she lands.
I called O2 and was told that this call will cost me £1 a minute, is this correct?
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MI5
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No, that is incorrect.
If you are in UK calling a UK number anywhere it will come out of your allowance.
Your Daughter will be billed a roaming charge though. If she has O2 travel (which covers EU countries) it will be 50p for an hour.
(just off to check if Corfu is covered).

Edit: Yes, it comes under Greece. Smiley Embarassed

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

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jonsie
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It costs you exactly the same to call a UK mobile as it would in the UK  no matter where the mobile is in the world ie it would come from your allowances.

It would however cost her to receive the call. Charges can be found here for her...

http://international.o2.co.uk/internationaltariffs/travelling_abroad

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MI5
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No, that is incorrect.
If you are in UK calling a UK number anywhere it will come out of your allowance.
Your Daughter will be billed a roaming charge though. If she has O2 travel (which covers EU countries) it will be 50p for an hour.
(just off to check if Corfu is covered).

Edit: Yes, it comes under Greece. Smiley Embarassed

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 11
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Anonymous
Not applicable
Thank you. I thought I was only responsible for the UK part of the call, but I couldn't find a conclusive answer. When I called O2 and they told me £1 a minute, I thought it had to be wrong:
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jonsie
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Yes totally wrong I'm afraid. It beggars belief they give out wrong information like that. At least you know now it won't cost your good self to call or text.

The only cost is for your daughter to receive call but on O2 Travel, rates are quite cheap. It costs her nothing to receive texts by the way.

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MI5
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I've no idea where they even got £1 a min from.....?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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@MI5 wrote:
I've no idea where they even got £1 a min from.....?

A CS rep who couldn't be bothered I imagine!

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MI5
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I've found it - It's the cost of calling a Greek mobile from the UK !
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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viridis
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Epic,
Just epic.
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Cleoriff
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@MI5 wrote:
I've found it - It's the cost of calling a Greek mobile from the UK !

How nice that they totally understood the question asked. Smiley Mad What a twonk Evil

No wonder people come to the forum for clarification....

Veritas Numquam Perit

Girl in a jacket
Message 10 of 11
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