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Calling Portugal

Anonymous
Not applicable

If I’m calling Portugal from 02 to Portuguese network do i pay standard call charges or higher ones as I don’t understand how roaming charges work

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MI5
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Where are you calling from?
If you are in Portugal your calls will come from your uk allowances but if calling from uk the pay the prices shown above.
That’s the difference between roaming and not roaming.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Cleoriff
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Hi @Anonymous If you are calling Portugal from the UK look at this link

http://international.o2.co.uk/internationaltariffs/calling_abroad_from_uk#

portugal.JPG

Those are the rates for pay monthly customers...the link will show rates for PAYG

 

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MI5
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Where are you calling from?
If you are in Portugal your calls will come from your uk allowances but if calling from uk the pay the prices shown above.
That’s the difference between roaming and not roaming.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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MI5
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All explained in our community help thread here https://community.o2.co.uk/t5/Pay-Monthly/Roaming-Changes-from-15th-June-2017-CONTRACT-ONLY-quot/td-...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Marjo
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Good afternoon @Anonymous! Did the above info from @MI5 and @Cleoriff (thanks guys!) help with understanding roaming charges? Please do ask if you have any further questions. slight_smile

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MI5
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We still need to know if you are calling from UK or whilst in Portugal @Anonymous as the answer is different depending on your location?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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