Solved: Calling 084 numbers

ChewyLewy888 · ‎08-06-2020

I need to call an 084 number for DHL, but it appears it just doesn’t call and beeps at me like it’s a dead number. Are 084 numbers blocked by default?

MI5 · ‎08-06-2020

@ChewyLewy888

Probably just a general premium number bar on your account.

You'll need to ask customer service to check it Guide: Coronavirus Community Help and Support

The best number to call on appears to be 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎08-06-2020

@ChewyLewy888

They are not part of your allowances so if you have a spend cap, you will be prevented from calling.

Guide: Your Allowances - what is and isn't included

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

ChewyLewy888 · ‎08-06-2020

Thanks for replying. As far as I’m aware I don’t have a spend cap. Is there anywhere I can check this?

MI5 · ‎08-06-2020

@ChewyLewy888

It will show as a bolt on in your MyO2 if you do http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

ChewyLewy888 · ‎08-06-2020

Nope, it’s not there for me.

Thanks for replying but for some reason the restriction is still there

MI5 · ‎08-06-2020

@ChewyLewy888

Probably just a general premium number bar on your account.

You'll need to ask customer service to check it Guide: Coronavirus Community Help and Support

The best number to call on appears to be 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

ChewyLewy888 · ‎08-06-2020

Thanks

MI5 · ‎08-06-2020

Welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎08-06-2020

Have you tried to find an alternative on for instance say no to 0870?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

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