Caller IDs all unknown

[chromosaurusrex]

When I get an incoming call my phone says number unknown instead of the number even if the number is someone in my contacts. The last time an incoming call had a number on it was 24/12/23 but since 30/12/23 every incoming call says number unknown.

I had this issue before last May/June after the migration from Virgin mobile to o2 and this was resolved at the time by o2 support but it has now reoccurred. I tried phoning the support line but the other end of the call couldn't hear me even though I checked my phone's mic with voice recorder and it picked me up fine. 

[prototype89]

Thanks Cleoriff. I'm pretty sure you've helped me multiple times over the last ten years on here lol!

[Dave-O2]

Morning @prototype89 

Thanks for the tags @Cleoriff, @pgn 

Sorry for the delay in getting back on this one, however, I'm happy to hear this has now been sorted.

[Cleoriff]

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@prototype89 wrote:

Thanks Cleoriff. I'm pretty sure you've helped me multiple times over the last ten years on here lol!

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Maybe @prototype89 but that's what we're here for xx

[JumpingRabbit]

I know it’s been almost 2 months but I can unhappily say that the customer service team on Facebook haven’t been great! My issue is still not fixed, they passed it on to a different team but I haven’t had any updates despite badgering them every week. I’ve now put a complaint in so I’ll update this thread when (or if) I get an update from that. If there’s no resolution, is that enough grounds to terminate my contract early? And what would that mean for my volt benefits?

[JumpingRabbit]

Yes, I’ve asked many different people in the customer service team but none of them seem to even know what that is. It’s surprising as this seems to be quite a common issue but the customer service team haven’t been made aware of how to fix it.

[MI5]

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@JumpingRabbit wrote:

If there’s no resolution, is that enough grounds to terminate my contract early? And what would that mean for my volt benefits?

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@JumpingRabbit 

Termination may be possible with agreement from the complaints team but you would lose your volt benefits.

[Oxonian]

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@JumpingRabbit wrote:

I know it’s been almost 2 months but I can unhappily say that the customer service team on Facebook haven’t been great! My issue is still not fixed, they passed it on to a different team but I haven’t had any updates despite badgering them every week. I’ve now put a complaint in so I’ll update this thread when (or if) I get an update from that. If there’s no resolution, is that enough grounds to terminate my contract early? And what would that mean for my volt benefits?

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Please bear in mind @JumpingRabbit that it appears to be taking O2 up to eight weeks to investigate and respond to complaints.

If they do not respond, I suggest that you remind them but make it clear that you are reminding about an existing complaint and not submitting a new one ; submitting a further complaint seems to supersede the earlier one on the eyes of O2 and restart the 56 days. 👍