Called to complain about service

[Anonymous]

On the 9th of March I called customer services to complain about the level of service I had been receiving from not only my reception on the handset but also rude contact centre staff. I was told that my complaint would be escalated so I thought great It may get sorted only to be virtually called a liar by the escalations team and said that nothing will be done about it.
So I called back after further problems yesterday and the person offered me a second hand handset with a worthless 3 months warranty for an outragous £200.
I was also told that if I wanted to complain that I'd have to put it in writing and send it as a letter.
Has anyone else had this amount of bad service or have I been very unlucky. I used to think O2 cared about customer service but im rapidly changing my mind and cant wait till my contract come up.

[Anonymous]

Hmm, I'm sensing many holes in this story.
The escalations (Lead Advisor) team are usually very good at what they do and they only give out the details for the Complaint Review Service if a customer isn't happy with their resolution / is making wild demands that they refuse to meet.

[sheepdog Level 25: Hard Hitter]

If you do a search on here, the address will come up along with sound advice on how to write a complaint letter.

[jonsie Level 94: Supreme]

We are only getting half a story here. OP, what is the exact nature of your complaint and why were you offered a phone for £200 with 3 months warranty.
Tell us what the problem is and maybe someone can help or point you in the right direction.

[Anonymous]

My story has holes because I don't have hours to detail the entire conversations I've had with O2 just that out of all my recent dealings only one guy was any good and he openly and honestly said he couldnt do anything

[Anonymous]

Ok, so you've had a rant and can't be bothered to give any sort of detail so that the forum members can help.
Guess that's the end of this thread then.

[Anonymous]

Ok, so you've had a rant and can't be bothered to give any sort of detail so that the forum members can help.
Guess that's the end of this thread then.

Yawn don't fall over your head on the way out.

[Anonymous]

Ok, so you've had a rant and can't be bothered to give any sort of detail so that the forum members can help.
Guess that's the end of this thread then.

Yawn don't fall over your head on the way out.

I touched a nerve with the lazy ranter. Win. Away down the market and you might get a cheaper 2nd hand phone for your mystery problem.

[Anonymous]

Ok, so you've had a rant and can't be bothered to give any sort of detail so that the forum members can help.
Guess that's the end of this thread then.

Yawn don't fall over your head on the way out.

I touched a nerve with the lazy ranter. Win. Away down the market and you might get a cheaper 2nd hand phone for your mystery problem.

Ha ha well I've been busy I have been and ordered myself a nice new phone with orange and I'll be terminating my contract with O2 in the morning. There was no mystery I was just asking if other people had received the same crap service that I have over the last 3 months. Just because I didn't lay my life story on the table like an episode of Jeremy Kyle doesn't mean I had not got a genuine complaint.

[Anonymous]

Nice one, remember and register for Orange Wednesdays.