Callback

[Ngechu]

I am currently abroad and my services have been barred meaning I cannot call the payment line to make my payment despite having restarted my device multiple times. How do I request for call back services as I am still able to receive calls and texts so I may pay my bill?

[madasaf1sh]

@Ngechu 

No one will call you back, you can pay your bill online at https://www.o2.co.uk  and logging into My O2 using a web browser or using the myO2 app

[Bambino · Accepted solution]

@Ngechu 

You can speak to the Payment Management Team on +44800 902 0217 if you use Skype to call for free.

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

Bear in mind that all times above are UK time.