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Call from abroad get directed to a stranger's number

MysteriousCalls
Level 1: Joiner
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When my mum calls me from her Czech landline she gets connected to a stranger. She uses my number saved in her phone 9 years ago same way as she did before. There are no changes on her side. I have no blocked numbers or redirections of calls set up. I contacted O2, who confirmed it. My brother tried to call me from his mobile with same result. I can call them, no problem. They can't call me. I have no problems with UK numbers.

 

The woman they end up being put through is getting upset by getting these weird calls. Unfortunately they don't have enough English to explain the situation and find out who she is. I migrated my number from Vodafone to O2 in May but the problems didn't start till October. Could it be connected? 

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Cleoriff
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@MysteriousCalls 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

*The Game Is On*

Girl in a jacket

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pgn
Level 61: Brainiac
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Are they calling you using 0044 or +44 for your mobile, do you know?

Screenshot_20211130-133259.png

 

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Cleoriff
Level 94: Supreme
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@MysteriousCalls 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

*The Game Is On*

Girl in a jacket
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MysteriousCalls
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00 44. Same way they used it before the problems started. 

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