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Level 3: Thinker
Posts: 80
Registered: ‎12-10-2013

Call forwarding not working on pay monthly

Hi all am having issues with call forwarding on my pay monthly contract,I have been intouch with customer services on 202 they didn't say anything about it not working but gave me short codes to try and they still don't work even tried call settings in my phone to no avail anyone else having this problem?

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Posts: 102,003
Topics: 550
Solutions: 12,996
Registered: ‎04-04-2012

Re: Call forwarding not working on pay monthly

This is usually a problem if you have WiFi calling enabled on your account but don’t have a compatible phone for WiFi calling.
Go to the device settings in your MyO2 and if WiFi calling is enabled, turn it off. You can always enable it again after you have set your diverts.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Call forwarding not working on pay monthly

Do you mean call forwarding when your handset is busy or you are unavailable and it goes to voicemail or are you trying to forward all your calls to another number?

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Level 3: Thinker
Posts: 80
Registered: ‎12-10-2013

Re: Call forwarding not working on pay monthly

I don't have WiFi calling setup as my phone doesn't have O2 firmware it's not an iPhone or Samsung.
Yes I am trying to divert to another number I don't use voicemail.
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Posts: 102,003
Topics: 550
Solutions: 12,996
Registered: ‎04-04-2012

Re: Call forwarding not working on pay monthly

Have you checked it's not turned on though in your MyO2?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 3: Thinker
Posts: 80
Registered: ‎12-10-2013

Re: Call forwarding not working on pay monthly

Yes i have checked myo2 and it says add WiFi calling so it's not added to m account plus WiFi calling is not available in my area yet.
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Posts: 102,003
Topics: 550
Solutions: 12,996
Registered: ‎04-04-2012

Re: Call forwarding not working on pay monthly

Wifi calling is available everywhere, it's 4g calling that is area specific, anyway, when you spoke to customer services, did they confirm you had the correct data bolt on on your account?
It's not unheard of for people to be put onto a Blackberry bolt on instead of standard data.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 3: Thinker
Posts: 80
Registered: ‎12-10-2013

Re: Call forwarding not working on pay monthly

Yeah everything is how it should be but I did add the O2 Ask app have contacted customer services to deactivate it
Highlighted
Posts: 102,003
Topics: 550
Solutions: 12,996
Registered: ‎04-04-2012

Re: Call forwarding not working on pay monthly

As that incorporates wifi calling, it would explain it then.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 80,287
Topics: 573
Solutions: 3,845
Registered: ‎04-01-2009

Re: Call forwarding not working on pay monthly

What message do you get using the short code ##002# followed by etting up forarding using ** 21 * phone number # SEND ?

Also try turning off 4G to see if you can set it up over 3G.