Solved: Call charges

Anonymous · ‎21-11-2017

Why was a 3 second call to a Spanish number charged at £1.25? I thought all European calls were now part of your tariff and if not how to justify £1.25 for 3 seconds!?

MI5 · ‎21-11-2017

Only when roaming, not from the UK.
All calls are charged per minute or part of.
https://www.o2.co.uk/help/pay-monthly/roaming-in-europe

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎21-11-2017

Only when roaming, not from the UK.
All calls are charged per minute or part of.
https://www.o2.co.uk/help/pay-monthly/roaming-in-europe

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎21-11-2017

I think all calls are rounded up to the next minute. That's been my experience certainly. One second or 59 seconds same charge.

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MI5 · ‎21-11-2017

Yes, they are.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎22-11-2017

Hi @Anonymous! Did the above advice from our community members explain the charges? Let us know if you have any further questions!

Please also take a look at a helpful guide here from one of our members @darrengf explaining the difference between international calling from the UK and Roaming abroad.

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