Call charges yet spend cap £0 on

[Sj13]

How do I have over £10 worth call charges when there is a spend cap on of £0 and unlimited calls yes I know premium rate ain’t free but can’t call them so why this happen

[Cleoriff]

@Sj13Check your call logs via My O2 to see what the charges are for.

Or call O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.