Call barring

Gabtzi11 · ‎04-08-2020

Hey,

I have a pay monthly sim and I'm on vacation in Greece almost a month. They sent me a message some days ago that my allowances will be suspended due to safety reasons and if I want to enable them again I should contact them. That's what I did and it worked. They said that the fair usage policy allows 63 days in a 4 month period to use my phone in Greece. Yesterday they suspended my services without any notice. I can't call them, I can't contact them through the app because they are always busy whenever i try to start a conversation and i think that they disabled live chat. Does anyone know if it's possible to remove call barring by myself or contact them asap?

MI5 · ‎04-08-2020

@Gabtzi11

You need to call customer service.

Try Skype, details here Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎04-08-2020

@Gabtzi11 A guide to use Skype and the O2 customer service numbers to call are in this link: Guide: Coronavirus Community Help and Support

Edited to add: Because you're not buying anything, O2 doesn't consider your call important, so use the Lost/Stolen or Fraud option if you have to, to get through. Otherwise you'll just be disconnected.

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