Call barring applied / disconnected

[Kristine]

Hi, I need a help from customer service.
I am aware of outstanding bill and wanted to arrange plan, but now left with no connection both ways, home it's pretty rubbish.
Web chats are not working and emails are rejected - how to get in touch with them????

[MI5]

@Kristine 

Try this https://www.o2.co.uk/help/account-and-billing/payment-support

You can use Skype to call the number https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823 

You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[Marjo]

Hi there @Kristine , how are you getting on at the moment? As it's been a few days since you posted I just wanted to check if you managed to sort everything out with your bill and connection, or if you still need any additional help?

[liz4]

hi i need my fone bk on as i pay my device plan but i cant ring 202 or 2729 as it keep saying end called and i cant ring anyone to sort this out i cant speak to guru at all i need some help please

[MI5]

@liz4 

If you've paid your bill it will take 24 to 48 hours to reconnect.

Keep rebooting the phone.

Guide: Coronavirus Community Help and Support but closed Easter Sunday so if not back on, call Monday.

[jonsie]

Hi @liz4 this isn't customer service and we have no access to accounts. You will need to call them.

You can reach the Payment Management team on 0800 902 0217
or 08005884213

Good Friday	10am – 4pm
Saturday	10am – 4pm (Pay As You Go lines are closed)
Easter Sunday	Closed
Easter Monday	10am – 4pm

Also Try these numbers
0800 977 7337
0800 587 4005