This has happened to quite a few people. You need to contact O2 and speak to them.
Numerous numbers for O2 are in this guide. Guide: Coronavirus Community Help and Support
This could have an impact on your credit rating and if you agreed a deferment of payment then O2 need to sort it out
I will mention our managers here in the hope they can help.
All seems rather pointless!!
*The Game Is On*
Thanks for flagging this thread @Cleoriff.
@Mahaaam I'm really sorry to hear about your experience. I'm sure we can get this sorted out for you. I'll send you a private message so I can get some details and we can proceed from there.
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