CON ARTIST AGENT

[Anonymous]

Just tried to upgrade with the help of an agent (STELLA) through live chat so the conversation that followed was as such, i was offered a £31 tariff with 300 minutes + unlimited texts+ 1GB of data usage per month with a free samsung galaxy s3 mini,,,,, i had a quick check on the manual upgrade page because it did not seem correct, AND IT WAS NOT ,,,  i then informed the agent that i could get a £26 tariff with unlimited texts and minutes + 1GB of data usage + a free galaxy s3 mini,,,  i find this scandelous that this is going on, strange because ive always found o2 very good to deal with,,  if i hadnt been on the ball and didnt notice i was nearly being conned i would have paid an  extra £120 over the 24 month contract for a worse tariff, Now tell me if im wrong but are these people not supposed to be trained to do their job and get you the best deal possible, especially valued customers,  i have kept a transcript of the conversation but im not sure how the complaints procedure goes, i have since managed to upgrade succesfully without the help of an agent!!!!!!!!!!

[adamtemp64]

If you want to complain here is o2's full complaints procedure

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

[perksie]

I doubt that was little more than inefficiency, the CSA would have no reason at all to try and con you.

You would have had time to check it out and get it changed if you found out later.

A mistake yes, but I see no con trick here, why would they?

[jonsie]

Very strange, they should at least be offering whatever is available online. I know not all deals are online but they should know exactly what the best offers are.

[perksie]

I hope it was pointed that the prices are going up in February too!

[Anonymous]

I have a feeling it wasn't but hopefully the op will tell us

[Anonymous]

Sorry to read about your recent experience.

Shows we are all human

"Con artist" seems a little harsh. 

To be fair if I was entering into such a long term commitment I would do my homework beforehand anyways to prepare myself for the conversation.

[Anonymous]

the increase in price due in february has nothing atall to do with this, i was offered a lesser inclusive contract for more money , it is very simple

[Anonymous]

so bandofbrothers basically your saying the customer should know the job better than the employee, hmmmm i have no problem whatsoever in calling someone who tries to charge me an extra 120 quid a con artist, seems to me the only one who didnt do their homework was the cs agent

[Anonymous]

Hi.

In my opinion it's not about knowing the job better than the employee it's doing a reasonable amount of homework beforehand so your just not solely relying on another human brings product knowledge.

I'm saying if I was entering into something that's set to cost me a few hundred pounds over a long period of time I would certainly want to know as much as possible and not rely on another party.