My name is Dimitrios** with order MS-3166609**, ‘’recently’’ on 28th of December I tried to order an Iphone 12 Pro Max 256gb Blue color, so I went online on O2’s website because it was the only one company that was next Day Delivery because It was Saturday I was expecting the phone with the sim because it was contract on Monday or worst case scenario on Tuesday, neither of both happened. On Monday I rang customer service saying that I order an iphone with contract and I would like to know the status of my order the customer care was saying different things after a long time and waiting a week after without me having a dispatch mail I received an email saying that my order was cancelled till today not knowing who canceled my order but that’s another thing. On the 5th of January I received an email that I am gonna get full refund of 504 POUNDS the upfront cost plus the contract amount nearly 30 pounds in the next 5 working days. Well today 27th of January still nothing, me calling customer service every single day with no answers and only lies.
It is my MONEY and THE WHOLE EXPERIENCE WITH O2 MADE ME FEEL ANXIOUS AS I AM STUDENT WITHOUT WORK, NO MONEY TO SPARE AROUND SO PLEASE SOMEONE TAKE THE RESPONSIBILITY I DON’T HAVE THE POWER AND THE MEANS TO CHASE THAT I AM TIRED OF THE WHOLE SITUATION AND I DON’T HAVE MONEY TO PAY MY RENT BECAUSE OF THIS.
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