CANCELLING AN ORDER

[Monty3]

I recently cancelled an order of an upgrade bundle with Virgin Media which included an element with 02 of a SIM card which I didn't need so cancelled the order with Virgin & 02.

However I have now been charged for the cancelled order (25.00) .

The mobile number is xxxxxxxxxxxx

SIM only tariff for 18months

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[MI5]

@Monty3 

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Flagged

[madasaf1sh]

@Monty3 

Virgin should have cancelled the whole order for you at the same time, so it might be worth calling 0345 454 1111 and getting them to fix their mess

[mymble]

I had the same issue and assumed that as the contract was signed up to via Virgin Media I would be able to cancel through them. When I rang them I was told that was not the case and had to try several times to cancel with O2. I thought I had managed it have had a letter and email regarding an amount due. It shows I have no services in my O2 and I did not even put the O2 sim into my phone, so I should have no charges.

[Enlli]

I'm afraid once Virgin sign you up they wash their hands of the whole of the O2 side of things.

It seems they can work with O2 in one aspect only, signing people up, usually without explaining exactly what is involved.

We, as a Customer Community are powerless

Maybe worth going through the complaints procedure then getting Resolver involved

Links here. Resolver is near the bottom

https://www.o2.co.uk/how-to-complain