Solved: Re: Buy a new Phone

Florian · ‎03-04-2018

Good Afternoon!

I never bought a montly pay phone before, and my current device is dead. I have got a GiffGaff SIM, I would like to keep my number. On Saturday morning I would like to buy a new A5 2017 in Stratford.

My question is, what documents are necesarry and I need that phone, as soon as possible, can I buy it on that day, keep that type in the store?

I thank you for your time.I am looking forward to your response.

Florian

MI5 · ‎03-04-2018

Driving license, passport and a utility bill.
If Phone is in stock and you pass credit checks you can walk out with a phone but if buying a payg Phone you just need the money and no ID.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎03-04-2018

Driving license, passport and a utility bill.
If Phone is in stock and you pass credit checks you can walk out with a phone but if buying a payg Phone you just need the money and no ID.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Florian · ‎03-04-2018

Thank you. I read good reviews about the phone, and 25 Pounds/month is an acceptable price. And my old number? Free of charge?

MI5 · ‎03-04-2018

Yes completely free to keep your number and they will do it in store for you at the same time.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Florian · ‎03-04-2018

Wow, I think I made a good decision. GiffGaff is using O2 network, that is why I choosed this service!

MI5 · ‎03-04-2018

Hope all goes well for you

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Florian · ‎11-04-2018

Hi! I am holding the new phone in my hand. The staff in the store was professional and we done with the process about 10 minutes. I kept my old number, 4G is amazing, the phone is wonderful. I am very satisfied now!

MI5 · ‎11-04-2018

I'm really pleased for you @Florian

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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