Buy Xbox things through my phone

[SarahLou90]

Using my phone for Xbox to purchase things, is it to do with my spend cap? I tried to buy something and it won’t let me so I added the spend cap and it still won’t let me and I’m not sure why?

I lost my bank card and I’m waiting for a new one to arrive in 5 to 7 days so I can’t use my card only other option was through mobile phone.

Any help will be lovely!

[O2Karl]

Hi @SarahLou90 

Your spend cap should not affect this as a charge to Mobile, such as buying digital content and apps from your phone are excluded from the spend cap.

What is included in a spend cap:-

• Any chargeable usage outside your monthly allowance or outside of any Bolt On allowance, such as:

  • Additional calls, texts and data usage, when your standard bundle or Bolt On allowance has run out.
  • Calling and texting non-geographical or premium rate numbers, aside from those premium rate numbers relating to charities, as these sit outside your Spend Cap, as set out below.
  • Calling and texting any international number from the UK.
  • Calling and texting any number outside of our Europe Zone, when you’re in our Europe Zone (excluding the UK).
  • Calling, texting and using data, when you’re in a country which is outside of our Europe Zone.
  • Calling directory enquiry services.
  • The charge you pay to O2 for accessing any third party services.

What is not included:-

• Recurring elements of your bill, such as your Airtime Plan, Device Plan, and insurance.
• The price for buying a Bolt On which you opt in to.
• Any charity donations made from your phone.
• Charge to Mobile, such as buying digital content and apps from your phone.
• Any charges relating to the management of your account, which includes, but is not limited to, paper bills, itemised paper bills and late payment fees.
• Any charges for third party services (our access fees for these services are covered in your Spend Cap, as set out above).

[MI5]

@SarahLou90 

Did you set it up for X Box here https://www.o2.co.uk/charge-to-mobile ?

[SarahLou90]

Hello,

Yes I have set it up but when I get to the payment process I get this message....

We couldn’t get authorisation for this purchase. If you have any questions please contact your provider.

[MI5]

@SarahLou90 

Numbers to call here Guide: Coronavirus Community Help and Support 

Calling early around 8.00am is best.