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Level 1: Joiner
Posts: 1
Registered: ‎12-06-2019
Accepted Solution

Broken phone screen

Hi I have a broken phone screen and was wondering about how I get it fixed, it is insured 

Posts: 86,563
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Solutions: 10,848
Registered: ‎04-04-2012

Re: Broken phone screen

[ Edited ]

@Shanley call customer service on 202 and they will help you claim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Registered: ‎02-03-2019

Re: Broken phone screen

If insured with O2 then maybe speak to customer service to make a claim on the insurance.
Kindest Regards.
OnePlus 6 on O2 UK
Samsung Galaxy S9 on O2 UK
Nokia 1 Plus on O2 UK
Posts: 86,563
Topics: 528
Solutions: 10,848
Registered: ‎04-04-2012

Re: Broken phone screen

Really?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 67,769
Topics: 544
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Registered: ‎04-01-2009

Re: Broken phone screen

Yes, speak to customer service wink

Posts: 86,563
Topics: 528
Solutions: 10,848
Registered: ‎04-04-2012

Re: Broken phone screen

Nah, you need to call customer service Smiley Tongue
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 67
Topics: 0
Kudos: 24
Blog Posts: 0
Solutions: 0
Registered: ‎02-03-2019

Re: Broken phone screen

More information on this can be found here https://www.o2.co.uk/shop/services/mobile-insurance.
Kindest Regards.
OnePlus 6 on O2 UK
Samsung Galaxy S9 on O2 UK
Nokia 1 Plus on O2 UK
Posts: 86,563
Topics: 528
Solutions: 10,848
Registered: ‎04-04-2012

Re: Broken phone screen

claim.PNG

Happy Dance

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 67,769
Topics: 544
Solutions: 3,361
Registered: ‎04-01-2009

Re: Broken phone screen

As in your first post...


@MI5 wrote:

claim.PNG

Happy Dance


 

Posts: 69,031
Topics: 667
Registered: ‎14-01-2013

Re: Broken phone screen


@jonsie wrote:

As in your first post...


@MI5 wrote:

claim.PNG

Happy Dance


 


Blimey...really glad we got there in the end (or the beginning as it happened) It was getting a bit echoey in here clown

*The Game Is On*