Solved: Broken phone screen

Shanley · ‎12-06-2019

Hi I have a broken phone screen and was wondering about how I get it fixed, it is insured

MI5 · ‎12-06-2019

@Shanley call customer service on 202 and they will help you claim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎12-06-2019

@Shanley call customer service on 202 and they will help you claim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Foddersin · ‎13-06-2019

If insured with O2 then maybe speak to customer service to make a claim on the insurance.

Kindest Regards,
Andrew.
Samsung Galaxy S10+ on O2 UK
Nokia 1 Plus on O2 UK

MI5 · ‎13-06-2019

Really?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎13-06-2019

Yes, speak to customer service

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎13-06-2019

Nah, you need to call customer service

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Foddersin · ‎13-06-2019

More information on this can be found here https://www.o2.co.uk/shop/services/mobile-insurance.

Kindest Regards,
Andrew.
Samsung Galaxy S10+ on O2 UK
Nokia 1 Plus on O2 UK

MI5 · ‎13-06-2019

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎13-06-2019

As in your first post...

@MI5 wrote:

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎13-06-2019

@jonsie wrote:
As in your first post...
@MI5 wrote:

Blimey...really glad we got there in the end (or the beginning as it happened) It was getting a bit echoey in here

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