Broken contract sim how do I order new?

[Rachaelhill94]

Broken my sim card for my current contract how can I order a new one? Online chat never works at the moment..  any help gratefully recieved.

[Bambino · Accepted solution]

@Rachaelhill94 Call into an O2 store, if you have one nearby, and they will supply you with a new sim and activate it for you. Be sure to bring identification with you.

Alternatively, speak to customer service. Use Skype if you have no other phone to use: Guide: A Guide to Skype 
Call 0344 809 0202, 0800 902 0217 or 0800 032 1402 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)