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Broken Samsung A21

Vivien1
Level 1: Joiner
  • 1 Posts
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Registered:

Hi there,

I turned my phone off as normal last night turned it on this morning and it is just flashing I can’t even force it to turn off . Which when I googled for an answer it told me to do. 

I would like a new phone sent out at no cost to myself at your earliest convenience

 

Kind regards 

Vivien

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madasaf1sh
Level 53: Renowned
  • 3333 Posts
  • 24 Topics
  • 723 Solutions
Registered:

@Vivien1 

 

This is not customer services, and that is not how it works.

Depending on how long you have had the phone, so if over 30 day then it will be sent away for repair. 


The number to call is 0344 809 0202 and they can help you with getting it either replaced or repaired.  It might also be worth contacting Samsung Direct,  https://samsung.com/uk

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts



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madasaf1sh
Level 53: Renowned
  • 3333 Posts
  • 24 Topics
  • 723 Solutions
Registered:

@Vivien1 

 

This is not customer services, and that is not how it works.

Depending on how long you have had the phone, so if over 30 day then it will be sent away for repair. 


The number to call is 0344 809 0202 and they can help you with getting it either replaced or repaired.  It might also be worth contacting Samsung Direct,  https://samsung.com/uk

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts



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