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Broke my screen

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Brokescreen
Level 1: Joiner
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on ‎25-08-2023 07:48

on ‎25-08-2023 07:48

I accidentally dropped my phone and broke my screen was wondering if I could  upgrade which I can but have to pay £480 upfront but I only got paid £299 sick pay as been off for breaking my elbow was wondering if the £480 could be added to new phone bill 

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madasaf1sh
Level 78: King of Kings
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on ‎25-08-2023 08:03

on ‎25-08-2023 08:03

@Brokescreen 

 

That is not possible, as you need to pay off the device plan in full before been allowed to upgrade. 


Do you have Household or included insurance with your bank, as you might be able to claim on that..

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 78: King of Kings
  • 12032 Posts
  • 69 Topics
  • 3221 Solutions
Registered:

on ‎25-08-2023 08:03

on ‎25-08-2023 08:03

@Brokescreen 

 

That is not possible, as you need to pay off the device plan in full before been allowed to upgrade. 


Do you have Household or included insurance with your bank, as you might be able to claim on that..

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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