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Bringing old number to 02 not working

Hi82
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How long would this normally take after filling out the keep my number form please
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gmarkj
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In the "good old days" normally 24-48 hours (excluding weekends).
Unfortunately we no longer live in the good old days, so we have no idea...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


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gmarkj
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In the "good old days" normally 24-48 hours (excluding weekends).
Unfortunately we no longer live in the good old days, so we have no idea...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 2 of 6
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Madmax26
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Did they sort you number out? I've been waiting a week and a half and have tried 3 times with the form. 

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Miranda
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I can’t even fill in the form. System prompt that my o2 number is incorrect...
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gmarkj
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If the form has not worked, or you have been waiting more than a week, I would call customer services @Madmax26 and @Miranda

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Cleoriff
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@As @gmarkj  says, call O2.

All numbers are in this link Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

Girl in a jacket
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