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Level 1: Joiner
Posts: 3
Registered: ‎01-04-2020
Accepted Solution

Bringing old number to 02 not working

How long would this normally take after filling out the keep my number form please
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Level 46: Trendy
Posts: 5,720
Registered: ‎26-03-2014

Re: Bringing old number to 02 not working

In the "good old days" normally 24-48 hours (excluding weekends).
Unfortunately we no longer live in the good old days, so we have no idea...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Level 1: Joiner
Posts: 1
Registered: ‎11-04-2020

Re: Bringing old number to 02 not working

Did they sort you number out? I've been waiting a week and a half and have tried 3 times with the form. 

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Level 1: Joiner
Posts: 2
Registered: ‎29-04-2020

Re: Bringing old number to 02 not working

I can’t even fill in the form. System prompt that my o2 number is incorrect...
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Level 46: Trendy
Posts: 5,720
Registered: ‎26-03-2014

Re: Bringing old number to 02 not working

If the form has not worked, or you have been waiting more than a week, I would call customer services @Madmax26 and @Miranda

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Posts: 88,131
Topics: 738
Registered: ‎14-01-2013

Re: Bringing old number to 02 not working

@As @gmarkj  says, call O2.

All numbers are in this link Guide: Coronavirus Community Help and Support 

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