Brand New Customers Only!

[Anonymous]

I'm 14 months into a 24 month contract.  I pay £21 for unlimited calls and texts and 3Gb of data.  I often hit my limit before my bill date.

I saw on the o2 web site yesterday they had a tariff for £20 that includes 10Gb of data so I called and asked to change my tariff and was told that I could only do it if I paid up the current contract and started again.  The best he could do was 5Gb for £25

I'll admit, I was a bit nonplussed.  I thought you could change tariff if you wanted or needed to.  Is it right/true that this much cheaper tariff is only available to new customers?  I've been with o2 since they were BT Cellnet.

[Anonymous]

A more cost effective way of doing this next tme would be to buy a phone and go month to months SIM only.

An expensive lesson.

[MI5]

That's just unfortunate that a new tariff has been released.
I'm on 8gb and at full price that was £28 a month when I took it out.....

[MI5]

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@madasaf1sh wrote:

o2 will only allow you to move to a more expensive tariff, and dont allow downgrade of tarif, this has been the case for at least the past 3 or 4 years, and is also in your T&C's that you read and agreed to when you signed up to o2. 

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I don't believe the OP is asking to downgrade?

[Anonymous]

Indeed, if I'd been offered 10Gb for £25 I would have paid it because I understand the concept of the loss leader but such a huge difference in price for data leads me to believe that they don't care about their longstanding customers.

[madasaf1sh]

Hi @MI5,

Paying less to get more is seen as a downgrade of tariff by the o2.

So the op wanting to pay just £1 less for more is seen as a downgrade in monetary terms.

[MI5]

The question has nothing to do with downgrading at all.
It's an offer that is only available to new or upgrading contracts.
If your reasoning was correct, I would be able to "upgrade" to it from my £14 a month tariff, but I can't either.

[Cleoriff]

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@MI5 wrote:
The question has nothing to do with downgrading at all.
It's an offer that is only available to new or upgrading contracts.
If your reasoning was correct, I would be able to "upgrade" to it from my £14 a month tariff, but I can't either.

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Well thanks for the confirmation @MI5. I admit I was getting rather confused! 

[MI5]

No need for confusion, it's very straightforward really

[Cleoriff]

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@MI5 wrote:
No need for confusion, it's very straightforward really

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I thought so...which is why i said what I did in my previous post on here...

[MI5]

We'll be getting people on 1gb/£10 tariffs complaining they can't upgrade next !