I bought a HTC One on pay as you go on the 12th of April, received an email confirmation telling me my order would be delivered by Saturday (Before noon as this is what I paid for)
Saturday comes and goes by, no phone. Contact o2 support via Live chat, who soon tell me that the phone was out of stock when I purchased it. Me slightly pissed that no one told me, accepted it and was told that the phone would shortly be back in stock.
On Sunday, I contacted them again, and was told that the order was out of stock but IN STOCK for previously placed orders, which included mine, so the person I spoke to on on chat said the phone would be sent to me before the week is over;
Gurchain: I'm glad to inform you that this phone is back into stock for the orders those have already been placed.
Gurchain: So,I've contacted them personally and arranged the delivery of your order on the highest priority:)
Me: So when should I expect it? And does it say its back in stock for me?
Me: Thank you so much
Gurchain: My Pleasure:)
^ I also had this conversation sent to me.
After this, because I was so inpatient, I decided to contact them again, this time I had to speak to 3 different support members because the chat kept getting disconnected. All of the support members told me that the phone was OUT OF STOCK and that my order wasn't complete because of this. Me being really irritated at this point decided to ask for the supervisor who also confirmed what the others said.
Soon after the chat was cut off and I had to start a new live chat with someone who told me that the phone was out of stock when I purchased it but because I purchased it before they ran out, I should be getting the phone within two days (I had asked for a copy to be sent to my email but it never was)
So today I had to contact a support member again because I had 2/3 emails sent to me confirming my order and was just confused about it all.
O2 - Penelope: Due to some technical problems so many handsets has been returned to the warehouse.
O2 - Penelope: That's because its not in stock.
Me: So it'll be in stock in 2-3 days? When can I expect delivery then?
O2 - Penelope: Once it'll be in stock, we'll dispatch you on highest priority.
O2 - Penelope: As I'm not from the concerning team I can't comment you the exact time scale.
Me: Will it definitely be delivered before the end of next week?
O2 - Penelope: Yes definitely, it won't take so long.
After this chat, I had contacted another support member because I was really confused on why all the support members were telling me different things. This time support told me that the phone was indeed out of stock and were unsure of when they'd be getting it in.
So my question is, why can't anyone tell me whether they have the phone in stock or not and why do all the support teams give me different answers?
I am so unsure of if/when they'll even send my phone off, I really don't want to cancel my order, can someone please help me?
