on 27-07-2010 11:55
I queried the guy I was talking on the phone with about why one guy told me they were out of stock and he told me they are in stock, he just mentioned that they are getting stock in all the time (which somehow I don't believe).
so you reckon i'll be receiving my device at the beginning of next week? so I would have been waiting almost 2 weeks for my device... Great!
on 27-07-2010 13:36
Phoned last Friday and upgraded to the desire. They guy i spoke to told me that they were in stock and when i got put through to retentions the woman i spoke to there said that i will receive my phone within 2 working days.
Now i come on here and read that they are not in stock until Friday! So basically i was lied to by 2 members of the O2 team! You call that good customer service?? I dont!!
Well i guess im going to have to wait until next Monday......
on 27-07-2010 13:53
I dont know if you were to ring them today would the situation be any differently, as was mentioned earlier they could get some unexpected stock in anytime really.
on 27-07-2010 13:58
on 27-07-2010 13:59
I dont mind waiting but im annoyed that i was given false information by the team. If i was told that it wasnt in stock then that would be fine and i would not be so annoyed right now
I have emailed them regarding this so will await a reply. If they cannot give me an approximate day of delivery then we could be waiting a long time. If this is the case then im going to think about cancelling my contract as i can get the desire much quicker on another network.