Saturday rang up, agreed a new contract with the HTC Desire, happy that they said the phone was in stock.
Rang back again today to check on disptach... "Oh no the phone isnt in stock till Friday, You're on back order"
Gutted,it will be next Monday now i have to wait to get my hands on my new phone.
So it's nothing to do with Customer service that I was told the phone was in stock when it wasnt.... how so?
Yes I am upset by the delay after being told by o2 that the phone was in stock. I called again on Monday because I hadnt received my DHL tracking number. I was then told that the phone wasn't actually in stock.
So up until that phonecall which I made as far as I was aware I would of been receiving the phone as agreed.
It wasn't a case on the Saturday I was told if the phone was in stock. I was told that it was in stock and it would be with me either yesterday or today at the latest.
Computer system or not, human error or not it still boils down to customer service.
Customer service is the service that the customer receives, And aside from polite staff when I have rang O2, I feel that the mis information from them regarding the stock is poor. As I explained on the phone on the Saturday I could have gone the shop in town and got the phone that day.
Well maybe I haven't posted for awhile because I've not had any issues elsewhere with regards to o2.
There is obviously a reason why I've stayed with them for so long and that's because I've not really experienced any major issues with them.
So there we go a positive.
Maybe it's my customer service background that causes me to expect better. All I can say is that whilst I was on the phone I was polite as always to the people I was speaking too, rather than ranting and raving like a madman.
How you finding the IP4?
Track usage, upgrade and get support with the My O2 appDownload My O2